Privacy Policy

Diana Tran Insurance Agency ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and disclose information when you contact us, request a quote, purchase or service an insurance policy, or otherwise interact with our agency.

1. Information We Collect

In the ordinary course of providing insurance services, we may collect the following categories of information:

• Contact information, including name, mailing address, phone numbers, and email address
• Insurance and policy information, including policy numbers, coverage details, premiums, and claims history
• Identifying information, including date of birth, driver's license number, and Social Security number where required for underwriting
• Vehicle, property, or asset information relevant to underwriting and claims
• Health information when required for life or health insurance applications
• Payment information, generally processed through our insurance carrier partners
• Records of communications between you and our agency, including phone calls, text messages, and email correspondence

2. How We Use Your Information

We use the information we collect to:

• Provide quotes and place insurance policies on your behalf
• Service existing policies, including renewals, endorsements, and billing
• Process and assist with insurance claims
• Communicate with you regarding your policies, claims, and appointments
• Comply with legal, regulatory, and insurance carrier underwriting requirements
• Maintain accurate business records and improve the quality of our service

3. How We Share Your Information

We may share your information with:

• Insurance carriers and underwriters with whom we place coverage on your behalf
• Service providers who assist us with our operations, including document management, billing, and customer service support
• Government authorities, regulators, or courts when required by law
• Other third parties with your consent or at your direction

We do not sell your personal information to third parties for marketing or promotional purposes.

4. Text Message (SMS) Communications

Diana Tran Insurance Agency sends text messages only to customers who have affirmatively opted in to receive them. Consent is collected through one of our documented methods: (1) submitting the text-alert sign-up form on our website with the SMS consent box checked, (2) a signed written authorization, or (3) verbal consent that we record in our system. Simply providing your mobile phone number to us does not by itself enroll you in text messaging or constitute consent. Consent to receive text messages is not a condition of purchasing any product or service.

Once you have opted in, you may receive text messages regarding your insurance policies, claims, appointments, document delivery, and other customer service matters.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors who provide support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You may opt out of text messages at any time by replying STOP to any message. For help, reply HELP, or contact us using the information at the end of this policy. Message and data rates may apply. Message frequency varies based on the nature of your interaction with our agency. Carriers are not liable for delayed or undelivered messages.

5. Phone Call Recording

Phone calls to and from our office may be recorded for quality assurance, training, regulatory compliance, and dispute resolution purposes. By placing a call to us or accepting our calls, you consent to such recording. Recordings are retained securely in accordance with applicable laws and are accessible only to authorized personnel.

6. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect the personal information we collect. While we work to protect your information, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security against unauthorized access, disclosure, or loss.

7. Your Privacy Rights

Texas residents and residents of other states with applicable privacy laws may have certain rights regarding their personal information, which may include:

• The right to know what personal information we have collected about you
• The right to request correction of inaccurate information
• The right to request deletion of your information, subject to legal and contractual retention requirements
• The right to opt out of certain uses or disclosures of your information

If you are a California resident, additional rights under the California Consumer Privacy Act (CCPA) may apply.

To exercise any of these rights, please contact us using the information at the end of this policy. We may need to verify your identity before processing your request.

8. Children's Privacy

Our services are intended for adults purchasing insurance. We do not knowingly collect personal information directly from individuals under the age of 13. If you believe we have inadvertently collected such information, please contact us and we will take appropriate steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The Effective Date at the top of this policy reflects the most recent revision. Material changes will be communicated to affected individuals as required by applicable law.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise any of your rights described above, please contact us:

Diana Tran Insurance Agency
11209 Bellaire Blvd #C20
Houston, TX 77072

Email: [email protected]
Phone: 281-933-5599