These SMS Terms & Conditions ("SMS Terms") govern the text-messaging program offered by Diana Tran Insurance Agency ("we," "us," or "our"). By opting in to receive text messages from us — whether through the sign-up form on our website, a signed written authorization, or verbal consent recorded in our system — you agree to these SMS Terms.
Program: Diana Tran Insurance Agency insurance policy, claims, appointment, document-delivery, and customer-care alerts.
Message frequency: Message frequency varies based on your interactions with our agency.
Cost: Message and data rates may apply.
Opt-out: Reply STOP at any time. Help: Reply HELP or call 281-933-5599.
When you opt in, you may receive recurring SMS text messages from Diana Tran Insurance Agency related to your insurance policies, including policy renewal and payment reminders, appointment confirmations and reminders, claims status updates, document delivery and electronic-signature links, and responses to your customer-service inquiries.
We send text messages only to individuals who have affirmatively opted in through one of our documented consent methods: (1) submitting the text-alert sign-up form on our website with the SMS consent box checked, (2) a signed written authorization, or (3) verbal consent that we record in our agency management system. Providing your phone number to us for another purpose does not by itself enroll you in text messaging or constitute consent. Consent to receive text messages is not a condition of purchasing any product or service.
Message frequency varies and depends on your interactions with our agency and the status of your policies, claims, and appointments.
Message and data rates may apply according to the terms of your plan with your mobile carrier. Diana Tran Insurance Agency does not charge for the text messages themselves; any charges come from your wireless carrier.
You may cancel the SMS program at any time by replying STOP to any message you receive from us. After you send STOP, we will send you a one-time confirmation message, and you will not receive further SMS messages from us unless you opt in again. You may also contact us at 281-933-5599 or [email protected] to be removed.
For help or more information about the program, reply HELP to any message, call us at 281-933-5599, or email [email protected].
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors who provide support services, such as customer service and message delivery, is permitted solely to operate the messaging program. All other use-case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties. For full details, see our Privacy Policy.
Carriers are not liable for delayed or undelivered messages. Delivery of messages is subject to effective transmission by your wireless carrier and is not guaranteed.
The program is generally available on major U.S. wireless carriers. Carriers are not liable for delayed or undelivered messages.
We may update these SMS Terms from time to time. The Effective Date above reflects the most recent revision. Your continued participation in the program after any update constitutes acceptance of the revised SMS Terms.
Diana Tran Insurance Agency
11209 Bellaire Blvd #C20
Houston, TX 77072
Phone: 281-933-5599
Email: [email protected]